Legal
Privacy policy
Your privacy is our priority.
Version 1.0|Effective date: 3 December 2024
This Privacy Policy describes how White Flag Coaching ("White Flag", "we", "our", or "us") collects, uses, and protects your personal information. We are committed to ensuring the privacy and security of your data while providing high-quality coaching services.
1. Information collection
1.1 Personal information
In the course of providing our coaching services, we collect:
- Identity information: full name, date of birth, and identification details.
- Contact information: email address, phone number, and physical address.
- Professional information: employment details and professional background when relevant.
- Session information: notes and records from coaching sessions.
1.2 Technical information
When you use our website or digital services, we automatically collect:
- Device information: browser type, operating system, and device identifiers.
- Usage data: IP address, access times, and pages viewed.
- Communication data: preferences and interaction with our digital services.
2. Information usage
Primary purposes
- Delivering coaching services
- Managing appointments
- Processing payments
- Communicating updates
Service improvement
- Analyzing service usage
- Enhancing user experience
- Developing new features
- Quality assurance
Legal compliance
- Regulatory requirements
- Legal obligations
- Contract fulfillment
- Dispute resolution
3. Data security
We implement comprehensive security measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Strict access controls and authentication
- Employee training on data protection
- Incident response procedures
4. Your rights
Access
Request a copy of your personal data.
Rectification
Correct inaccurate information.
Erasure
Request deletion of your data.
Restriction
Limit how we use your data.
5. Contact information
Data protection officer
Office hours
Monday – Friday
9:00 – 17:00 SAST